Customised onsite computer training in Microsoft Office programs and more


Case Study — TEQSA

Nicole McClelland and M.S Planet have been delivering group training sessions at the Tertiary Education Quality and Standards Agency (TEQSA) since early 2013.


TEQSA is an independent Government agency that regulates the higher education sector in Australia. TEQSA’s primary objective is to ensure that students receive a high quality education at all Australian higher education providers.

“We have approximately 100 agency staff using all programs within the Microsoft Office suite,” says David Methven, Director of Information Systems and Technology at TEQSA.

“M.S Planet’s focus on developing customised and flexible training solutions was the aspect that really appealed to us compared with other training providers. We wanted to ensure that all employees are able to use the suite of Office programs efficiently and effectively to perform their roles.”

M.S Planet delivers a two-hour seminar-style training session at TEQSA every three weeks, focusing on a different topic or Microsoft program at each session. Sessions are intentionally informal, and comprise a theatre-style presentation followed by roving training where the trainer can focus on the individual needs of each learner.

“Invites for these sessions are extended to all staff but attendance is completely voluntary – and to me, the consistently strong take-up demonstrates that our people are getting real value from the training Nicole and M.S Planet are delivering,” says David.

“I had worked with Nicole at a previous organisation and she really impressed me as someone who knows the Microsoft suite incredibly well, and is also a very strong communicator – a rare combination.”

The design of training for the TEQSA team is an ongoing process, with Nicole working with David and employees to agree the most relevant topics for future sessions. From here, she creates customised training sessions designed to meet these specific requirements and areas of focus.

“Nicole’s approach is that of a business partner rather than a service provider. I consistently receive positive feedback from our employees about the training they’ve received from M.S Planet and would recommend M.S Planet to anyone seeking a flexible approach to Microsoft Office training,” says David.



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